What is NOT a responsibility of an insurance agent?

The responsibility of deciding claims settlements typically lies with the insurance company's claims adjusters or claims examiners, rather than the insurance agent. Insurance agents play a crucial role in the sales process, which includes tasks like completing applications, submitting those applications to underwriting for approval, and delivering the policy once it is issued. However, claims settlement decisions involve evaluating the terms of the insurance policy, assessing damages, and determining liability, which require specialized training and authority that agents do not possess. Thus, the decision-making power regarding claims settlements is distinctly separated from the regular duties performed by an insurance agent, making it the correct choice for this question.